01Placements that went through
A successful takeover puts your startup on the Top Seat immediately. Because the placement is delivered at once, successful takeovers are non-refundable — including if you are dethroned shortly after. Applied paid support is likewise non-refundable.
02Payments that could not be applied
These are always refund-eligible: a takeover that was outbid before confirmation, a takeover that failed for a reason on our side, and paid support confirmed after the Top Seat had already changed hands. Such payments are flagged in Settings → Billing. Request the refund there or via Contact; we process it to the original payment method, usually within 5–10 business days.
03Failed or cancelled checkouts
If your payment failed or you cancelled checkout, no charge was made. Pending authorisations disappear automatically.
04Moderation
If we remove a listing for a rules violation, payments are not refunded. If we remove it for our own reasons, we refund the most recent takeover pro rata at our discretion.
05Disputes
Please contact us before opening a chargeback — we resolve eligible refunds quickly. Accounts that open chargebacks on non-refundable placements may be suspended.